Starkey Wearers--Time to update your Thrive App

Follow directions below

Starkey Hearing Technologies has announced that due to the evolving requirements from smartphone manufacturers and the sophistication of their Health Monitoring features, an updated version of the Thrive App (version 3.4.1) is necessary which requires users to have a cloud-based account to use it. If a patient already has an account, they may need to sign in again after the app updates, but no further action is needed.

This is a change in the user experience, and Starkey has taken several steps to help patients who may not have set up an account previously. See the videos below and following information to assist with account setup instruction.

Most users find it easiest to sign in with an existing account: 

• How to create a Thrive account using your Apple account

• How to create a Thrive account using your Google account

If a patient doesn't have either of those accounts, see below for how to create an account:

• How to setup a new Thrive Cloud account

If you need any further assistance, please feel free to contact our Thrive account setup support team Monday–Friday 7:00 am–7:00 pm CT: 1-800-733-2596.